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Get help when you need it. Submit a ticket, browse our knowledge base, or contact our support team directly.
Our commitment to resolving your issues quickly
| Priority | Issue Type | Response Time | Resolution Target |
|---|---|---|---|
| P1 | Business Down / Security Breach Critical systems unavailable or active security incident | 15 minutes | 4 hours |
| P2 | Major Impact / Degraded Service Significant functionality impaired affecting multiple users | 30 minutes | 8 hours |
| P3 | Partial Impact / Workaround Available Limited impact with temporary workaround available | 2 hours | 24 hours |
| P4 | Service Request / Enhancement General requests, questions, or planned changes | 4 hours | 48 hours |
Response times are for managed services clients during business hours. 24/7 coverage available with Premium plans.
Fill out the form below and our team will respond promptly
Find answers to common questions and learn how to use our services
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How to connect with our technicians for remote assistance
Call or submit a ticket. Our technician will provide a session ID and instructions.
Download Microsoft Quick Assist, TeamViewer, or AnyDesk as directed by your technician.
Enter the session ID provided. You remain in control and can disconnect at any time.
Never share your session ID with anyone other than Parthynex support. Our technicians will always identify themselves and explain what they're doing. You can end the session at any time by closing the remote support application.
Common questions about our support services
For P1 emergencies including security breaches or complete system outages, call our emergency line immediately.
Available 24/7 for managed services clients with Premium plans